Compliant

“If you wish to complain (about our service or charges) please contact the lawyer dealing with your matter, or the supervising matter partner. Their names and contact details will be on the engagement letter you received when you first instructed the firm on the relevant matter. We are happy to deal with your complaint by informal discussion or in writing, at your choosing. If you would prefer to deal with someone else, you are welcome to do so. You can contact your Solicitor.

Complaints Procedure:

ENGLAND AND WALES For clients instructing any of our offices in England, if your complaint still remains unresolved, you may have the right to refer your complaint to the Legal Ombudsman. The Legal Ombudsman is an independent organisation which deals with complaints about solicitors and other legal professionals. Full details of the process are available from the Legal Ombudsman website (www.legalombudsman.org.uk) or can be obtained by calling 0300 555 0333 or emailing enquiries@legalombudsman.org.uk. The postal address is Legal Ombudsman PO Box 6806 Wolverhampton WV1 9WJ. The Legal Ombudsman can only consider complaints from a specific type of client. In addition, the Legal Ombudsman can only consider complaints made within certain time limits, generally 6 months from the date of our final response letter. Please refer to the Legal Ombudsman website for full details. If your complaint relates to fees, you may be entitled to have them reviewed by the court by applying for an assessment of the bill under Part III of the Solicitors Act 1974. If you take advantage of this procedure within a month from the date of our invoice, your right to a detailed assessment is unconditional. If you delay beyond a month the court may impose conditions. Once a year has elapsed since the date of the bill you will lose the right to a detailed assessment unless there are special circumstances.

Alternatively, if you consider that we have breached a regulatory obligation, you may refer the matter directly to the SRA here: https://www.sra.org.uk/consumers/problems/report-solicitor/. The postal address is Solicitors Regulation Authority the Cube 199 Wharfside Street Birmingham B1 1RN. You may also telephone them on 0370 606 2555 or email them at report@sra.org.uk. SCOTLAND For clients instructing any of our offices in Scotland, if your complaint still remains unresolved, you may have the right to refer your complaint to the Scottish Legal Complaints Commission (SLCC). The SLCC is an independent organisation which deals with complaints about legal practitioners in Scotland. Full details of the process are available from the SLCC website (https://www.scottishlegalcomplaints.org.uk/) or can be obtained by calling 0131 201 2130 or emailing enquiries@scottishlegalcomplaints.org.uk. The postal address for the SLCC is The Stamp Office, 10-14 Waterloo Place, Edinburgh EH1 3EG. The SLCC only considers complaints made within certain time limits, please see the SLCC website for full details.